Privacy policy

In this policy, “Duck Duck Pig”, “we” and “us” refer to Duck Duck Pig (ABN 81 798 609 537) and its operations.

We respect your privacy. This policy explains what information we collect when you use this website, order from our shop or subscribe to our updates, how we use it, and how you can contact us about your information.

What we collect

When you subscribe to our updates, we collect your email address.

When you place an order, we may collect:

• Your name, email address and phone number
• The delivery address and any delivery instructions
• The name of the person receiving the order and any card message you write
• What you ordered and when

Payments are processed by Stripe. We don’t see or store your card details.

If you email or call us, we’ll have the information you choose to give us.

Our website and third-party service providers may also collect limited technical information, such as your browser, device, IP address, pages visited, traffic source and interactions with the website.

Why we collect it

We use your information to:

• Process, deliver and confirm your orders
• Contact you about an order or a delivery
• Send you farm updates, if you’ve subscribed
• Reply to your questions and requests
• Understand how people use our website and communications
• Improve Duck Duck Pig, our website and our communications

We’ll only send you updates if you’ve subscribed, and you can unsubscribe at any time.

Where your information is stored

We use trusted third-party service providers to host our website, take payments, send order emails, manage email communications, and support analytics and other website functionality.

Your information may be stored or processed outside Australia, including in the United States.

We don’t sell your personal information. We only share it with third-party service providers where reasonably necessary to operate Duck Duck Pig, or where required by law.

Cookies, analytics and tracking

We may use cookies, analytics tools and similar technologies to understand how people use the Duck Duck Pig website, measure website performance and improve the experience.

These technologies may collect information such as pages visited, how you arrived at the website, interactions with the site, browser or device information, and general usage data.

Emails we send may include standard email tracking, such as whether an email was delivered or opened and whether links within it were clicked.

You can control or disable cookies through your browser settings, although some website features may not work as intended if you do.

How long we keep your information

We’ll keep your information for as long as you’re subscribed to our updates or while it’s reasonably needed for the purpose it was collected, including keeping order records.

You can unsubscribe or ask us to delete your information at any time. We may retain limited information where required for legal, regulatory or administrative purposes.

Your choices and rights

You can unsubscribe from our emails at any time using the unsubscribe link included in them.

You can also contact us to:

• Ask what personal information we hold about you
• Correct or update your information
• Ask us to delete your information
• Raise a question or complaint about how we’ve handled your information

We’ll respond to privacy requests or complaints within a reasonable timeframe.

Changes to this policy

We may update this privacy policy as Duck Duck Pig grows or the way we handle information changes. The latest version will always be available on this website, with the date it was last updated shown at the top.

Get in touch

If you have a question about this policy or how we handle your information, email us at info@duckduckpig.com.au.